Hanbridge School recognizes that both positive and negative feedback are essential in providing quality services that meet the needs of our external customers and internal customers.

The Policy applies to feedback concerning the services delivered by the School staff, including:

• Compliments about staff performance, service delivery, and conduct
• Complaints about staff performance, service delivery, and conduct
• Comments about service delivery, service offered and conduct

Hanbridge School is committed to ensuring that feedback is dealt with in a responsive, efficient fair and economical way. The School commits to:

• Ensuring complaints are managed objectively and in a timely way observing procedural fairness; recording details
• Ensuring individuals do not suffer any reprisals or detriment (e.g. poor future service) for providing negative feedback

We welcome your feedback anytime and should you have any issue of concern, please contact our Administrator immediately. Our feedback channels include:

• Face-to-face feedback
• In writing (including email, online and via mail);
• Hotline at (65) 6837 2066
• Written feedback to us via email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

We will investigate and act to resolve areas of concerns. Our interim response is within 3 working days. Depending on the complexity of the case, our response time is within 14 working days. The person who raised the feedback will be informed the results via mail or email or Fax or SMS. Unless otherwise required by law, privacy and confidentiality will be maintained at all times. If the feedback involves the whole school level, the results may be published to the public.

If the School is unable to resolve the complaint amicably, students may refer to the Consumers Association of Singapore - CASE (which focuses on the protection of consumers till the end of June 2010 or till the expiry of the school's CaseTrust certification, whichever comes later) mediation channel for assistance. 

As the industry has transited from CaseTrust to EduTrust, students may now choose to refer to the Council for Private Education (CPE) Student Services Centre for advice (Please visit the CPE website www.cpe.gov.sg for more information); prior to approaching the other available mediation channels.

Below is the Feedback and Complaint process flow :

Click to download Feedback Form