The Dispute Resolution Policy aims to define how the school offers the available methods of dispute resolution fairly. Such disputes may inevitably arise between the student and the school, during the course of providing the education service.

The policy encompasses the dispute resolution process between the student and the school should the school be unable to resolve any complaint amicably.

The school shall, within 10 working days of the PEI-Student Contract and in any event no later than the Course Commencement Date (This date refers to the date when the course actually commences as stipulated by the school for an individual student), provide the student with a copy of its student handbook, which shall prescribe a formal feedback and grievance procedure for the purpose of providing a timely and fair method of resolving disputes arising from the PEI-Student Contract or such other matter as may relate to the student’s enrolment at the school.

In the event that the student and the school are unable to resolve a dispute in accordance with the feedback and grievance procedure referred to directly above, the student and the school shall refer the dispute to the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through the CPE Student Services Centre for mediation prior to instituting any legal action or proceedings.

The student and the school acknowledge acceptance of such procedures and to pay such fees as the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) may prescribe from time to time for the purpose of resolving their dispute.

The parties involved acknowledge that the courts of Singapore are to have jurisdiction to settle any disputes which may arise out of or in connection with the PEI-Student Contract, which cannot be settled successfully through the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) and that, accordingly, any legal action or proceedings arising out of or in connection with the PEI-Student Contract (“Proceedings”) may be brought in those courts and the parties irrevocably submit to the jurisdiction of those courts PROVIDED THAT nothing in this clause shall limit the right of any party to take Proceedings in any other court of competent jurisdiction nor shall the taking of Proceedings in one or more jurisdictions preclude that party from taking Proceedings in any other jurisdiction, whether concurrently or not.