Service Quality Target
Student Evaluation Survey
In order to ensure continuous improvement in our academic delivery and course management, Hanbridge conducts Student Evaluation Survey on a regular basis for all courses.
For all courses, Student Evaluation Survey are conducted at least once, in the last week of the course.
For the HND course, Student Evaluation Survey will be conducted twice during course. The surveys will usually be conducted:
i) at the 7th lesson
ii) at the 19th session.
| Item | Respond Time |
| Course Refund Request | 7 working days |
| Level Transfer Request | 14 working days |
| Course Transfer Request | 22 working days |
| Course Withdrawal Request | 22 working days |
| Leave Application
| 5 working days (non-Student’s Pass holder) 3 working days (Student’s Pass holder) |
| Feedback and Complaints | 14 working days |
| Examination Results Release (Interim) | 14 working days |
| Examination Appeal | 7 working days |