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Service Quality Target

Student Evaluation Survey
In order to ensure continuous improvement in our academic delivery and course management, Hanbridge conducts Student Evaluation Survey on a regular basis for all courses.

For all courses, Student Evaluation Survey are conducted at least once, in the last week of the course.

For the HND course, Student Evaluation Survey will be conducted twice during course. The surveys will usually be conducted:

i) at the 7th lesson
ii) at the 19th session.

The information collected will be used by the school management to improve course delivery and planning. 

 

Item

Respond Time

Course Refund Request

7 working days

Level Transfer Request

14 working days

           Course Transfer Request

22 working days

          Course Withdrawal Request

22 working days

Leave Application

 

5 working days (non-Student’s Pass holder)

3 working days (Student’s Pass holder)

Feedback and Complaints

14 working days

Examination Results Release (Interim)

14 working days

Examination Appeal

7 working days

                                                                               
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                                                             Last updated on 09 June 2011
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